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...estabelecer um relacionamento continuado, duradouro e gratificante com os clientes, visando aumentar a lealdade e a rentabilidade pelo mecanismo de reconhecimento e recompensa dos (clientes) mais leais. (Bretzke, 2000, p. 126). Esta definição se refere a:

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Uma área em que não será afetada com a IoT são os serviços públicos, pois constitui um atendimento personalizado.

",{"_21":190,"_60":66,"_62":191},"fb7341db-4f26-477f-84f9-0b9914fd32f9","

A IoT tem uma perspectiva de crescimento somente em países ricos e com grande mercado consumidor.

",{"_21":193,"_60":70,"_62":194},"3b472334-0c2e-4a83-9810-c2ce67447c2d","

O mercado da IoT não trará uma revolução da informação e pouco afetará o mercado.

",{"_21":196,"_60":74,"_62":197},"7d316b17-028f-4698-aabc-ac16bea8c568","

A IoT mudará de forma drástica a relação das pessoas com os objetos e com a vida.

","

Considerando o tema da IoT, assinale a opção correta.

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