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A Escala SERVQUAL, desenvolvida por Parasuraman, Zeithaml e Berry (1988), é utilizada no setor de serviços e tem por finalidade medir:

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Uma área em que não será afetada com a IoT são os serviços públicos, pois constitui um atendimento personalizado.

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A IoT tem uma perspectiva de crescimento somente em países ricos e com grande mercado consumidor.

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O mercado da IoT não trará uma revolução da informação e pouco afetará o mercado.

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A IoT mudará de forma drástica a relação das pessoas com os objetos e com a vida.

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Considerando o tema da IoT, assinale a opção correta.

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Comentários