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3 pilares

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5 pilares

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2 pilares

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7 pilares

","solution_explanation","Para Gummesson (2005), o sucesso do CRM apoia-se em três pilares – Pessoas, Processos e Tecnologia. Eles devem atuar de forma integrada: tecnologia fornece a infraestrutura, processos organizam os fluxos de informação e pessoas utilizam e alimentam o sistema, permitindo a geração de valor para a empresa e para o cliente.","statement","

A implantação de um sistema de CRM, de acordo com Gummensson (2005), baseia-se em:

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Uma área em que não será afetada com a IoT são os serviços públicos, pois constitui um atendimento personalizado.

",{"_23":187,"_60":66,"_62":188},"fb7341db-4f26-477f-84f9-0b9914fd32f9","

A IoT tem uma perspectiva de crescimento somente em países ricos e com grande mercado consumidor.

",{"_23":190,"_60":70,"_62":191},"3b472334-0c2e-4a83-9810-c2ce67447c2d","

O mercado da IoT não trará uma revolução da informação e pouco afetará o mercado.

",{"_23":193,"_60":74,"_62":194},"7d316b17-028f-4698-aabc-ac16bea8c568","

A IoT mudará de forma drástica a relação das pessoas com os objetos e com a vida.

","

Considerando o tema da IoT, assinale a opção correta.

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